An investigation into car rental firm practices revealed findings that to some of us will probably not come as a major surprise but is even so a scandalous situation. The investigation found that these companies are charging customers hundreds of pounds to repair dents and scratches that in fact they never get fixed. The companies include Avis Budget, Hertz and Enterprise. Rather than get the cars repaired they take the money from the customers and just accept a lower resale value when they are sold on.
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